Complaints & Warranty

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COMPLAINTS 

At Navitas Electrical E&C Pty Ltd, we are committed to providing quality products, workmanship and customer service.​ If you are dissatisfied with any aspect of our products or services, we encourage you to contact us so we can work with you to resolve the issue promptly and fairly.

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How to Contact Us

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Email: info@navitaselectrical.com.au

Website: www.navitaselectrical.com.au

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Please provide your name, project address (if applicable), a description of the issue and any relevant photos or supporting information.

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Our Commitment

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When we receive your complaint, we will:

• acknowledge your complaint within 5 business days;

• investigate the issue;

• keep you informed of our progress; and

• work with you to reach a fair and reasonable outcome.

We aim to resolve most complaints within 15 business days. If more time is required, we will keep you updated.

Nothing in this Policy limits your rights under the Australian Consumer Law.

WARRANTY 

The warranty applicable to your project is set out in your quotation, contract or Supply & Install Agreement.

Products supplied by Navitas Electrical E&C Pty Ltd may also be covered by the relevant manufacturer's warranty.

If you believe there is a warranty issue, please contact us at info@navitaselectrical.com.au with your contact details, project address and a description of the issue. We will assess the matter and, where applicable, arrange an inspection and any warranty work in accordance with the applicable contract and warranty terms.

Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.