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Privacy Policy

​Effective date: 1 August 2026

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1. About this Privacy Policy

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Navitas Electrical E&C Pty Ltd (ABN 38 679 079 755) (“Navitas”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

 

This Privacy Policy explains how we collect, hold, use, disclose, secure and otherwise manage personal information when you:

  • visit or use our website;

  • contact us;

  • request a quotation;

  • engage us to provide services;

  • work with us as a contractor, supplier or business partner; or

  • otherwise interact with our business.

 

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.

 

By providing personal information to us, you acknowledge that we may handle it in accordance with this Privacy Policy and any collection notice or agreement that applies to your dealings with us.

 

2. Who We Are

 

Navitas Electrical E&C Pty Ltd

ABN: 38 679 079 755

Website: www.navitaselectrical.com.au

Email: info@navitaselectrical.com.au

 

3. What Is Personal Information?

 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

 

Depending on the circumstances, personal information may include your name, contact details, property address, employment details, identification information, financial information or information about your dealings with us.

 

4. What Personal Information Do We Collect?

 

The types of personal information we may collect include:

  • your name;

  • company or organisation name;

  • job title;

  • residential, postal, business, site or project address;

  • email address;

  • telephone number and other contact details;

  • details of your enquiry, quotation, contract, project or requested services;

  • communications between you and us;

  • payment, billing and invoicing information;

  • details of products and services supplied to you or requested by you;

  • records of customer service, warranty or complaint matters;

  • photographs, videos, drawings, reports and other records relating to a property, electrical installation or project;

  • licences, qualifications or employment information where you apply for work or seek to provide services to us;

  • information required to comply with our contractual, regulatory, safety, taxation or record-keeping obligations; and

  • any other information that you provide to us or that is reasonably necessary for our business activities.

 

5. Property, Electrical and Energy Information

 

Where reasonably required to provide our electrical, engineering, solar, battery or related services, we may collect information about your property, project or electrical installation, including:

  • site photographs and videos;

  • switchboard and electrical installation details;

  • electricity meter details;

  • National Metering Identifier information;

  • electricity bills;

  • energy usage, consumption or load information;

  • solar panel, inverter and battery system information;

  • plans, drawings, specifications and technical reports;

  • electricity distributor or network application information;

  • equipment serial numbers, commissioning information and warranty records;

  • information required for renewable energy certificates, rebates, incentives or government programs; and

  • information needed to communicate with electricity distributors, regulators, manufacturers, suppliers or program administrators.

 

This information may contain personal information where it relates to an identifiable property owner, customer, tenant, account holder or other individual.

 

6. Technical and Website Information

 

When you access our website, we or our service providers may automatically collect technical information such as:

  • your internet protocol address;

  • browser type;

  • device type and device identifiers;

  • operating system;

  • referring website;

  • pages viewed;

  • time and date of access;

  • approximate location derived from your internet connection;

  • website usage and navigation information; and

  • interactions with website forms, links or advertisements.

 

We use this information to operate, secure and improve our website and understand how visitors use it.

 

7. Sensitive Information

 

Sensitive information is a category of personal information that may include information about an individual’s health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, sexual orientation, criminal record or biometric information.

 

We do not ordinarily need to collect sensitive information.

 

Where we collect sensitive information, we will generally do so only:

  • with your consent;

  • where it is reasonably necessary for our functions or activities; or

  • where its collection is required or authorised by law.

 

For example, limited health or medical information may be collected where necessary to manage our design process,  workplace safety, accessibility requirements, an emergency or a hardship or complaint matter.

 

If we receive sensitive information that we did not request and are not permitted or required to retain, we will take reasonable steps to delete or securely destroy it.

 

8. How Do We Collect Personal Information?

 

We may collect personal information directly from you when you:

  • submit a website enquiry;

  • request a quotation or proposal;

  • contact us by telephone, email, online form or another communication channel;

  • enter into a contract with us;

  • provide documents, photographs, drawings or project information;

  • make a payment;

  • request warranty or after-sales support;

  • make a complaint;

  • participate in a survey, promotion or event;

  • apply for employment or seek to work with us as a contractor; or

  • otherwise interact with our website, personnel or services.

 

We may collect information verbally, electronically or in hard-copy form.

 

Where practicable, you may deal with us anonymously or by using a pseudonym. However, we may be unable to provide a quotation, perform contracted services, process payments, arrange approvals or meet legal requirements unless we can identify you.

 

9. Information Collected from Third Parties

 

We may receive personal information about you from third parties, including:

  • builders and head contractors;

  • developers and property owners;

  • strata managers and owners corporations;

  • architects, engineers and consultants;

  • tenants, landlords and managing agents;

  • your spouse, family member, representative or authorised contact;

  • referral partners;

  • subcontractors and suppliers;

  • electricity retailers, distributors and network service providers;

  • manufacturers and warranty providers;

  • government agencies and program administrators;

  • payment providers;

  • insurers, accountants, lawyers and other professional advisers; and

  • publicly available records and business directories.

 

We will handle personal information received from third parties in accordance with this Privacy Policy.

 

10. Information About Other People

 

If you provide us with personal information about another person, such as a property owner, tenant, employee, site contact or account holder, you should:

  • ensure that you are authorised to provide that information;

  • take reasonable steps to notify that person that their information has been provided to us; and

  • direct them to this Privacy Policy where appropriate.

 

You should not provide sensitive information about another person unless you have their consent or are otherwise legally authorised to do so.

 

11. Why Do We Collect and Use Personal Information?

 

We may collect, hold, use and disclose personal information to:

  • respond to enquiries;

  • assess project requirements;

  • conduct site inspections;

  • prepare quotations, proposals and designs;

  • enter into and administer contracts;

  • provide electrical, solar, battery, engineering and related services;

  • procure equipment and coordinate subcontractors;

  • manage projects, installation, commissioning and handover;

  • arrange network, metering, regulatory or government approvals;

  • create renewable energy certificates or administer applicable incentive programs;

  • communicate with customers, suppliers and project participants;

  • process payments and issue invoices, receipts and account statements;

  • manage warranties, maintenance and after-sales support;

  • investigate and resolve complaints;

  • verify identity or authority where reasonably necessary;

  • maintain safety, quality and compliance records;

  • manage insurance, legal and contractual matters;

  • recruit and manage employees and contractors;

  • improve our website, services and customer experience;

  • conduct internal administration, reporting, analysis and training;

  • detect, prevent and respond to fraud, misuse or security incidents;

  • market our services in accordance with applicable law;

  • comply with legal, taxation, regulatory and record-keeping obligations;

  • establish, exercise or defend legal claims; and

  • carry out any other purpose disclosed to you or authorised by law.

We may also use personal information for a secondary purpose where you have consented, where the secondary purpose is reasonably expected and related to the original purpose, or where otherwise permitted by law.

 

12. Payments and Financial Information

 

Where you make a payment to us, we may collect information needed to identify and reconcile the payment, such as:

  • account name;

  • invoice number;

  • payment amount;

  • payment date;

  • limited transaction information; and

  • billing or receipt details.

 

Payments may be processed by banks, payment gateways or other third-party payment providers. Those providers may collect and process payment card or bank information under their own privacy policies and security arrangements.

 

Unless specifically required for a legitimate business purpose, we do not intend to retain complete payment card numbers or card security codes.

 

13. Telephone Calls and Communications

 

We may retain records of telephone calls, emails, text messages and other communications for customer service, project administration, training, quality assurance, dispute resolution and compliance purposes.

Where we record a telephone or video call, we will notify participants where required and obtain consent where necessary.

 

14. Direct Marketing

 

We may use your contact details to send you information about services, offers, developments or opportunities that we reasonably believe may interest you.

 

Marketing communications may be sent by email, telephone, text message, post or other electronic means where permitted by law.

 

You may opt out of direct marketing at any time by:

  • using the unsubscribe facility provided in the communication; or

  • contacting us using the details at the end of this Policy.

 

We will take reasonable steps to action your request. We may still send you non-marketing communications relating to an existing enquiry, quotation, contract, project, invoice, warranty or legal obligation.

 

We do not sell or rent personal information to third parties for their independent marketing purposes.

 

15. Cookies, Analytics and Tracking Technologies

 

Our website may use cookies, tracking pixels and similar technologies.

 

Cookies are small data files stored on your device or browser. They may help us:

  • operate website functionality;

  • remember preferences;

  • understand website traffic and usage;

  • identify technical issues;

  • measure the effectiveness of marketing;

  • improve our website and services; and

  • display relevant advertising.

 

We may use third-party analytics, hosting, security, advertising or website service providers. Those providers may collect technical and usage information through our website.

 

You can control or disable cookies through your browser settings. Blocking cookies may affect the operation of some website features.

 

Where information collected through cookies or similar technologies constitutes personal information, we will handle it in accordance with this Privacy Policy.

 

16. Use of Artificial Intelligence

 

We may use artificial intelligence, machine learning or automated software tools to support our business operations.

 

These tools may be used to assist with:

  • preparing or reviewing business communications;

  • analysing documents or project information;

  • administrative and routine processes;

  • customer service support;

  • quality assurance;

  • analysing feedback and complaints;

  • improving our website and services;

  • data analysis and reporting; and

  • detecting errors or security risks.

 

We will take reasonable steps to avoid providing unnecessary personal or sensitive information to artificial intelligence service providers.

 

Personal information processed through these tools will be handled in accordance with this Privacy Policy. Where a service provider processes information overseas, the overseas disclosure provisions below will apply.

 

We do not intend to rely solely on automated decision-making for decisions that have a significant legal or similarly significant effect on an individual without appropriate human review.

 

17. To Whom Do We Disclose Personal Information?

 

We may disclose personal information where reasonably necessary to:

  • our directors, employees and authorised personnel;

  • electricians, subcontractors and other persons engaged to perform work;

  • builders, head contractors, developers and project participants;

  • engineers, consultants and designers;

  • suppliers, manufacturers and warranty providers;

  • electricity retailers, distributors, network service providers and metering providers;

  • government departments, regulators, statutory bodies and program administrators;

  • renewable energy certificate, rebate and incentive scheme participants;

  • banks, payment processors and financial service providers;

  • cloud hosting, software, telecommunications, IT, analytics, cybersecurity and artificial intelligence service providers;

  • marketing and website service providers;

  • insurers, brokers, accountants, auditors, lawyers and professional advisers;

  • debt recovery providers where amounts remain unpaid;

  • emergency services where necessary to protect health or safety;

  • a prospective purchaser, investor or adviser in connection with a proposed sale, restructure or transfer of our business, subject to appropriate confidentiality and privacy arrangements;

  • persons authorised by you; and

  • courts, tribunals, law enforcement agencies or other persons where required or authorised by law.

 

We will not disclose sensitive information unless you consent or the disclosure is otherwise permitted or required by law.

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18. Overseas Disclosure and Storage

 

Some of our software, cloud storage, website hosting, analytics, payment, communications, cybersecurity or artificial intelligence service providers may store or process information outside Australia.

The countries in which information may be processed can change depending on the service providers and systems we use.

 

Where required and reasonably practicable, we will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements.

 

You may contact us if you would like further information about likely overseas locations relevant to your personal information.

 

19. How Do We Protect Personal Information?

 

We may hold personal information electronically, in hard copy, or through third-party service providers.

 

We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

 

These measures may include:

  • password protection and access controls;

  • multi-factor authentication where available;

  • restricted access based on work responsibilities;

  • secure cloud storage;

  • encryption where appropriate;

  • network, device and email security controls;

  • staff and contractor confidentiality requirements;

  • secure storage of physical records;

  • backups and system monitoring; and

  • secure deletion, destruction or de-identification when information is no longer required.

 

No electronic transmission or storage system is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted electronically.

 

20. Data Breaches

 

If we become aware of an actual or suspected loss of, unauthorised access to, or unauthorised disclosure of personal information, we will assess and respond to the incident.

 

Where required by the Privacy Act, we will notify affected individuals and the Office of the Australian

 

Information Commissioner of an eligible data breach.

 

21. How Long Do We Retain Personal Information?

 

We retain personal information for as long as reasonably necessary to:

  • provide services;

  • administer contracts and warranties;

  • respond to enquiries and complaints;

  • meet accounting, taxation, insurance and legal requirements;

  • maintain safety, technical and project records;

  • establish or defend legal claims; and

  • protect against fraud or unauthorised activity.

 

Certain business and transaction records may generally be retained for at least seven years. Some technical, safety, warranty, employment or project records may need to be retained for a longer period.

 

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

 

22. Accessing Your Personal Information

 

You may request access to personal information that we hold about you by contacting us.

Before providing access, we may ask you to verify your identity or authority to act for another person.

We will respond within a reasonable period. In some circumstances, we may refuse access where permitted by law. Where appropriate, we will explain the reason for refusal and any available complaint process.

We generally do not charge for making an access request. We may charge a reasonable administrative cost for providing access where permitted by law, but we will notify you before doing so.

 

23. Correcting Your Personal Information

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You may ask us to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

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We will take reasonable steps to correct the information where appropriate.

 

If we decline to make a requested correction, we will explain why where required and advise you of any available complaint process.

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Please notify us when your contact or other relevant information changes.

 

24. Privacy Complaints

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If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details below.

 

Please provide:

  • your name and contact details;

  • a description of your concern;

  • relevant dates or communications; and

  • the outcome you are seeking.

 

We will:

  • acknowledge your complaint within a reasonable period;

  • investigate the circumstances;

  • request further information where necessary; and

  • provide a response within a reasonable period.

 

We will generally aim to respond to a privacy complaint within 30 days. More complex matters may take longer, in which case we will keep you informed.

 

If you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Telephone: 1300 363 992

 

25. Third-Party Websites

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Our website may contain links to websites operated by third parties.

 

We do not control and are not responsible for the privacy, security or content practices of third-party websites.

 

You should review the privacy policy of each third-party website before providing personal information.

 

26. Changes to This Privacy Policy

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We may amend this Privacy Policy from time to time to reflect changes to:

  • our business practices;

  • our services and technology;

  • our service providers; or

  • legal and regulatory requirements.

 

The current version will be published on our website and will show its effective date.

We encourage you to review this Policy periodically.

 

27. Contact Us

 

For questions about this Privacy Policy, requests for access or correction, or privacy complaints, please contact:

Privacy Officer
Navitas Electrical E&C Pty Ltd

ABN: 38 679 079 755

Email: info@navitaselectrical.com.au

Website: www.navitaselectrical.com.au

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